Ensure your patients get to who they need to, when they need to.
Having an inefficient and ineffective communications offering within a GP Practice can cause frustration for patients, suppliers and sta犀利士 ff – ultimately affecting their perception of the practice as a whole….not to mention, expensive, with minimal or zero ROI.
So, what’s the benefits of an Ayo Telecom phone system for my practice?
Ayo Telecom offers full EMIS integration, to your existing system. All data from your existing system can be integrated and utilised with your new system – impress patients by knowing their name and information before you even pick up the phone! You can also dial directly from your EMIS system, without having to touch the desk-phone.
Inbound Calls
• When patients call you, the Ayo Telecom System automatically presents staff with the name and number of the patient calling. Previously, they would have to ask who the caller was, and manually search EMIS to check their identity. Now, all that information is one place, saving time in processing the call.
• Not only is their name & number presented on the desk phone and computer, the patient’s records pop-up on the computer screen, allowing the call operator to see all required details on appointments instantaneously.
• All calls are recorded, and stored for future reference & training. Have you ever had details of a phone-call called into question, or member of staff’s handling of the call complained about? All calls are available on the system for up to 90 days, in a GDPR-compliant manner.
Outbound Calls
• Features such as click-to-dial allow you to click any number on the screen of your computer, and instantly call the contact from your desk phone.
• All calls are recorded, and stored for future reference & training. Have you ever had details of a phone-call called into question, or member of staff’s handling of the call complained about? All calls are available on the system for up to 90 days, in a GDPR-compliant manner.
Call Recording
Ensure all calls to your GP Practice are pleasant, and satisfying for the patient. Do you save important eMails? Why not save phone-calls too!? Monitor and improve how your staff communicate with your patients
Auto Attendant
Deliver a message or information to your patients, before you even pick up the phone! Such as; ‘If you wish to make an appointment, please press 1, OR if you have an emergency, please dial 999 immediately’. This feature allows you to filter and organise your call traffic, and ensure patients know they are getting through to the right person.
Call Waiting
Instead of unappealing, frustrating ‘engaged tones’, when your operators are occupied, your patients will be automatically greeted, and then played an audio of your choice. This may be information about your practice, announcements or music.
