Good communication within your nursery is key to its seamless operation. Are you experiencing any of the following problems with your existing phone system?;
-Engaged tones for incoming callers; parents, prospective clients or others, resulting in lost child placements or enquiries?
-Cordless phone coverage is poor, resulting in crackling or dropped calls when travelling throughout your building(s).
-You feel your staff could handle phonically in a better manner, so would like to review them on occasion.
Poor Cordless Phone coverage
In this example, there is one base station located at the entrance/reception area. This offers coverage into the office, laundry and toilet areas, but not much further. When the cordless handset (s) are taken out-with those areas, the connection drops significantly, ultimately resulting in calls breaking up, or dropping completely.
Excellent Cordless Phone Coverage
In this example, through the use of our ‘cell stations’, placed strategically throughout both floors of the building, optimal cordless phone coverage is achieved throughout, even out in the garden! We offer a free review of the site, and ensure all units will be placed & operating to their optimal level – as staff members travel throughout each floor, the cordless phone simply connects to the nearest cell station, offering a perfect connection everywhere.
So, what are some other benefits to my nursery?
Monitor and review incoming and outgoing calls, whenever you wish. Staff handling phone calls poorly can have a significantly negative effect of customer’s perception of your business – keeping on top of this now and then can ensure this doesn’t happen, and no opportunities威而鋼 are missed.
How frustrating is it when you call somewhere, and are met with an engaged tone? This is now a thing of the past, when parents call your nursery, prospective parents or others, they are automatically greeted with a pre-recorded message, and informed you’ll be with them soon. Much better than being met with a tone, and cut-off, right?
Know who’s calling, before you even pick up! Our systems fully integrate with most CRM/Database management systems, so when a known caller calls in, their record on your system pops-up on-screen too! Not only is this helpful from an efficiency & productivity point of view, but small elements such as greeting the caller by name can make all the difference.