Good communication is key for any business, now more than ever. Did you know that 80% of all business communications take place on the phone? (
Customer perception of your business is key to its success – so make sure it’s all covered on the communication’s side!
So what are missed calls, exactly?
- Prospective customer hangs up after losing interest
- Is put in a queue and offered a call back at a later time
- Is given the option to leave a message/voicemail
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Ensuring your business’s Customer Service is at the top of it’s game, along with customer perception’s is a key factor in having a successful business. Ensuring missed phone calls are kept to a minimum, and if they are, immediately returned with an apology can make all of the difference to customer perceptions.
80% OF BUSINESS COMMUNICATIONS TAKE PLACE OVER THE PHONE.
UNICOM 2019
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