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Smart Buildings & IOT

Ayo Smart Building Technology

With the surge of demand for increases in efficiencies by developers and businesses themselves, carbon emission reductions, and wholly-unified workplaces, commercial buildings are fast-becoming more intelligent. Rather than just delivering technology to individuals/contents within a building, Smart Buildings have this technology embedded into their fabric. Developers and construction firms are fast becoming aware of this new state of affairs, and most are now implementing preparation for such technologies into their build specifications. The main four derived drivers of Smart Buildings include Technology, Integration, Flexibility and Longevity (Chinnelli, 2020).

The huge rise in Smart Buildings and Smart Technology implementation is driven by a variety of factors – these could be categorised by economic, technological, and energy efficiencies. For example, energy consumption of the building itself – with HVAC systems, heating, lighting and power usage is monitored and automated autonomously, ultimately helping to reduce both the carbon consumption of the building, cost of electricity and heating.

Ayo Smart Building

Each coloured dot can be matched with a use-case in the example environment above

Voice & Data

Wireless

Security

Building Mgt (BMS) ◉

Sensors

Lighting

A/V

Backbone/Supporting Infrastructure

A large driving factor of Smart Buildings of course comes down to rapid acceleration of new technologies – notably data cable. From the 1990’s data cable was used merely for data/connectivity transfer at rates of no more than 10mbps – we’re now at a point in time where data cables can achieve 1,000 x this speed, 15-20 X frequencies, and even power devices at the other end with the same cable. In the last 5 years, authorities have passed much higher powers (W/Watts) of data cable, opening the door for an even greater range of technology it can power. Thus, the evolution of the data cable, in terms of network capabilities and also improvements in power capabilities, has bridged a lot of the gaps that would have made today’s ‘Smart Building’ look an impossibility even 10 years ago.

As you may know, our Hosted Telecoms solutions can be powered by the network cable which serves them. Through use of PoE (Power Over Ethernet) fibre cabling throughout a building, combined with the systems mentioned above, examples such as office lighting can be powered and regulated by a central unit (in network cabinet), with the power consumption over PoE sitting at around 75% less than that of standard electrical cables, and the PoE-enabled lighting lasting 25 X longer than standard incandescent lighting (Primex, 2018).

Survey

However, in terms of existing commercial buildings where this smart technology is just as applicable and vital, there is still a huge lack of even basic fibre-optic or high-performance data cabling. Of course, it’s far more straightforward implementing such technology into a ‘new build’, than it is overhauling an existing building – but it can be done, with the correct survey, planning and experience. The problem for many is that given most buildings without such existing technology and structured cabling were built before much of this technology was ever a consideration, their construct and architecture is rarely forgiving or accommodative for such implementation – thus in-depth surveys (occasionally with the expertise of a QS if warranted), robust planning and some ultra-lateral thinking are some of the essential requirements when carrying out such a project. In terms of planning for both WLAN & LAN network, we’d carry out an on-site survey of the building to ascertain the general structure & architecture, from here we’d investigate the best placement and routes for cable runs & carry out network testing in order to achieve network heat maps to work from.

If you’d like to discuss Smart Building technology further, please find more information here.

How business strategy aligns with Managed IT Services

A resilient and robust IT system has never been of more importance to business than now. The ‘break/fix’ model of IT management is not obsolete, and a consistent monitoring & upgrading of systems is required to stay on top and ensure your business can run at its optimal potential.

‘Digital transformation’ is the process of going from a traditional ‘analogue’ business, to a digital pioneer…it’s happening everywhere. This is why it’s a good time for you and your business to decide whether they want to upgrade their IT systems and processes – ultimately whether you want to be the ‘Blockbuster Video’, or ‘Netflix’ of your industry. The back-end of your business is just as important as the front – just because customer’s and clients don’t necessarily see your IT & Cloud systems, how you communicate with each other, store data, security measures and a lot more, doesn’t mean its importance is any less.

So, how do Managed services help your business where it matters?

Allowing those with expertise to take control & deliver

Many Managed IT providers will offer a universal approach for their customers, without specifically tailoring it to the customer’s business. Ayo has pre-set KPI’s in place for our customers, meaning we can ensure that our services deliver for you. Whether this is staff performance, sales statistics or another metric you wish to discuss, we’ll endeavour to meet your aspirations with proven, tangible results at your end.

Increase efficiency & lower costs

Switching to a Managed IT Service provider will reduce infrastructure costs in multiple ways. By allowing a provider to take control of the infrastructure, the amount of infrastructure held on-site can be vastly reduced, and hosted in Data Centres provided by us off-site. This doesn’t mean the services have to go, simply streamlining the way in which they are hosted & managed can save businesses multiple costs including the hardware itself & maintenance, space required to house it and the significant energy it ultimately uses.

Upscale/Downscale with ease

Scalability is paramount to delivering business growth, development and success. As technology continues to advance so quickly, businesses need to be in a position to scale up, or down as and when required. As a business expands, it’s generally expected that the resources they have in place are outgrown by the technology required to do so. Ayo offers on-hand the configuration, services and support to effectively sustain growth of your business. By outsourcing Managed IT services to a Managed IT provider, businesses can reduce labour costs from between 10% and 50%, dependent on the method of delivery – resulting in 5% to 30% in total net savings (Gartner, 2019).

Avoid unnecessary & costly downtime

Network downtime can cost as much as £4,000/minute – Gartner, 2020. Downtime can be a very expensive and stressful experience, meaning not only can it financially cost a business dearly when experienced, it can trigger an unproductive wave for staff who end up de-motivated as a result of their systems being down.

Personal Point of Contact

As part of our Managed IT & Cloud Services, all customers have a dedicated account manager on-hand to assist with any changes you’d like made, or to report issues experienced. Further to this, your account manager can provide analysis, strategy and an overall plan for your business’s technology & IT systems.

Stay Compliant

PCI Standards to be met. A secure IT backup allows your business to protect, preserve & retrieve data in the rare occurrence issues may arise…whether it’s a single important file, or a whole database in a government-compliant manner. Ensure your business is compliant with all necessary regulatory standards with an IT & Cloud services review.

If you’d like to hear more about Ayo’s Managed IT & Cloud services, click here to see more.

Why would your business needs Call Recording?

Of course, there is no harm with businesses adopting major changes to their operations as they seek to take advantage of new technological advancements, but business owners often overlook the smallest of ideas. Call recording, a simple addition to your business phone system, might not seem like a major ground sweeping change, but you cannot underestimate its utility. The benefits of call recording are endless. In this blog we aim to take you through the benefits of call recording and explain why it is paramount for your business.

Save important calls…You would save important emails, so there’s absolutely no reason why you shouldn’t do the same with your calls. Recording all of your calls allows staff to listen back to them as many times as they please, ensuring all important customer details are correctly noted down which could have otherwise been forgotten or lost in translation without call recording. Furthermore, call recording will allow your staff to make notes after the call has finished, allowing them to give their undivided attention to your customer, improving your customers overall experience. Read our blog here to see why call recording is specifically important for care homes.

Protect your business against disputes…Fraud against businesses is almost inevitable in this day and age. With Call Recording you can limit your liability and protect your business against any unwanted costly lawsuits. Call recording gives you a full record of every telephone conversation your business encounters, providing concrete evidence which can be produced in the event of any customer disputes, ultimately protecting your brand and business. Moreover, call recording can be a useful deterrent, protecting your staff from abuse.

For Staff Training and Customer Service – Call recording provides a fantastic opportunity to monitor and train your staff.

As a business owner, you will be able to monitor conversations between staff and your customers, allowing you to offer advice on how staff can improve their communication skills, whether that be tips on how to sell your products more effectively, or how to deal with customers more compassionately. Aside from being an effective method of training new and existing staff to boost sales, call recording will also improve the quality of your customer service. If staff are aware that all their calls are recorded, with the possibility they could be audited by a manager at a later date, staff will inevitably be more inclined to work to a higher standard.

Customer satisfaction – by maintaining a large selection of call recordings over a large time period, managers and owners are able to monitor customer satisfaction ratings over time. As everyone knows, high customer satisfaction levels are an integral part of customer retention. Call recording offers the perfect platform to measure key performance indicators and assess if targets are being met.

Legality – as long as your customers are aware that their calls could be getting recorded, call recording is completely legal. All of our business phone systems come with professional welcoming messages for your business as standard. In this message you can notify them their calls are being recorded, ensuring you meet all government guidelines and criteria. All of our systems are fully compliant with: MiFID II, Dodd Frank, and PCI.

Regardless of the industry you’re in, call recording should be used in each part of your business. Whether you wish to increase sales, boost revenue or enhance customer experience – call recording is one simple feature that can facilitate all of those. The benefits of call recording are endless.

Take your business into the new methods of commun犀利士 ication, and boost success! If you require more information, or would like a free consultation, let us know your details below and we’ll call you back.

Business Phones for Hotels

Good communication is at the core of any successful hotel, whether they be a large group, down to a BnB, they all have the daily customer wishes and requests to deal with, whilst managing and ensuring staff are working efficiently.

There’s a couple of things you may want to consider before deciding which system is best for you;

Reception Phones

Feature-rich and full of functionality, improving operations, and allowing staff to spend less time on the phone, and more time maximising customer experiences.

Guest Room Phones

Durable, easy to use and relatively basic functionality, due to the fact the features you’ll be using at reception and elsewhere won’t be required by guests.

Other Phones

Phones for staff throughout the building are also just as important, such as cleaning and maintenance. Direct dial numbers, such as ‘123’ can be programmed to go from reception & rooms, directly to the department required, such as cleaning or room service. Our Full Cordless coverage package allows cordless handsets to roam building(s) without ever going out of range, meaning you’ll never find yourself chasing down certain staff members, they’re just a click away!

Call Recording

Ensure all correspondence between your staff and customers is positive. With all incoming and outgoing calls recorded (GDPR Compliant), you can monitor and review dealings with customers, and help your staff improve their handling.

Call Logging

Missed calls regularly mean missed opportunities – let that be a thing of the past! Missed calls can easily happen, but following-up quickly and efficiently can turn into a positive experience for the enquiring customer, and you. Our system offers instant notifications when calls are missed, allowing staff to deal with them quickly.

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Call Waiting

No one likes to hear engaged tones when calling, especially customers and prospective customers calling your hotel. Ensure all calls are handled properly. Our system will automatically greet new callers, and explain that you’ll be with them very soon. The option of music on-hold, or pre-recorded marketing or announcements are also available.

Call Transfer

Ensure all incoming calls can speak to exactly who they need to, quickly. With the press of one button, callers can immediately be transferred to a hotel room they wish to speak to, or another area of your hotel. Call transfer will work to any handset within the building, desk phone, fixed or cordless.

Full Cordless Coverage

Standard DECT handsets, and base stations are 9/10 times not appropriate for commercial use – especially that of hotels. Our Full Cordless offering includes cell-stations throughout your building(s), ensuring all cordless handsets can travel anywhere on-site, and not experience call crackling or drop-outs.

Auto Attendant

Ensure calls are directed to where they need to be automatically, with Auto Attendant. All incoming calls will have a brief menu explained, whereby they can select ‘1’, ‘2’, ‘3’, for example, to get to reception, the bar, or a specific room – allowing your staff at reception more time to do what they do best.

So, what exactly is full Cordless Coverage?

In the situation above, a manufacturer-issued base station/docking station and cordless phone are based at reception/front door of the building. This setup means the phone will have a range of around 10-15 metres maximum, from where the base station is located. When trying to use the cordless phone out-with this area, such as the restaurant (top), bar (left), or staff room (bottom right), coverage will become crackly, and ultimately drop-out.

In this situation, we’d install cell-stations throughout the building, strategically-placed to ensure maximum cordless phone coverage throughout the building. In placing the cell stations in these areas, the range for each is between 50-150 metres, and as the cordless phone travels around the building, it connects to the nearest available one – meaning full cordless phone coverage, at any point throughout your building(s).

If you’d like a chat to discuss how Ayo can help your hotel’s communications, leave your details below and we’ll call you back.

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