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Why would your business needs Call Recording?

Of course, there is no harm with businesses adopting major changes to their operations as they seek to take advantage of new technological advancements, but business owners often overlook the smallest of ideas. Call recording, a simple addition to your business phone system, might not seem like a major ground sweeping change, but you cannot underestimate its utility. The benefits of call recording are endless. In this blog we aim to take you through the benefits of call recording and explain why it is paramount for your business.

Save important calls…You would save important emails, so there’s absolutely no reason why you shouldn’t do the same with your calls. Recording all of your calls allows staff to listen back to them as many times as they please, ensuring all important customer details are correctly noted down which could have otherwise been forgotten or lost in translation without call recording. Furthermore, call recording will allow your staff to make notes after the call has finished, allowing them to give their undivided attention to your customer, improving your customers overall experience. Read our blog here to see why call recording is specifically important for care homes.

Protect your business against disputes…Fraud against businesses is almost inevitable in this day and age. With Call Recording you can limit your liability and protect your business against any unwanted costly lawsuits. Call recording gives you a full record of every telephone conversation your business encounters, providing concrete evidence which can be produced in the event of any customer disputes, ultimately protecting your brand and business. Moreover, call recording can be a useful deterrent, protecting your staff from abuse.

For Staff Training and Customer Service – Call recording provides a fantastic opportunity to monitor and train your staff.

As a business owner, you will be able to monitor conversations between staff and your customers, allowing you to offer advice on how staff can improve their communication skills, whether that be tips on how to sell your products more effectively, or how to deal with customers more compassionately. Aside from being an effective method of training new and existing staff to boost sales, call recording will also improve the quality of your customer service. If staff are aware that all their calls are recorded, with the possibility they could be audited by a manager at a later date, staff will inevitably be more inclined to work to a higher standard.

Customer satisfaction – by maintaining a large selection of call recordings over a large time period, managers and owners are able to monitor customer satisfaction ratings over time. As everyone knows, high customer satisfaction levels are an integral part of customer retention. Call recording offers the perfect platform to measure key performance indicators and assess if targets are being met.

Legality – as long as your customers are aware that their calls could be getting recorded, call recording is completely legal. All of our business phone systems come with professional welcoming messages for your business as standard. In this message you can notify them their calls are being recorded, ensuring you meet all government guidelines and criteria. All of our systems are fully compliant with: MiFID II, Dodd Frank, and PCI.

Regardless of the industry you’re in, call recording should be used in each part of your business. Whether you wish to increase sales, boost revenue or enhance customer experience – call recording is one simple feature that can facilitate all of those. The benefits of call recording are endless.

Take your business into the new methods of commun犀利士 ication, and boost success! If you require more information, or would like a free consultation, let us know your details below and we’ll call you back.

Business Phones for Nurseries

Good communication within your nursery is key to its seamless operation. Are you experiencing any of the following problems with your existing phone system?;

-Engaged tones for incoming callers; parents, prospective clients or others, resulting in lost child placements or enquiries?

-Cordless phone coverage is poor, resulting in crackling or dropped calls when travelling throughout your building(s).

-You feel your staff could handle phonically in a better manner, so would like to review them on occasion.

Poor Cordless Phone coverage

In this example, there is one base station located at the entrance/reception area. This offers coverage into the office, laundry and toilet areas, but not much further. When the cordless handset (s) are taken out-with those areas, the connection drops significantly, ultimately resulting in calls breaking up, or dropping completely.

Excellent Cordless Phone Coverage

In this example, through the use of our ‘cell stations’, placed strategically throughout both floors of the building, optimal cordless phone coverage is achieved throughout, even out in the garden! We offer a free review of the site, and ensure all units will be placed & operating to their optimal level – as staff members travel throughout each floor, the cordless phone simply connects to the nearest cell station, offering a perfect connection everywhere.

So, what are some other benefits to my nursery?

Call Recording

Monitor and review incoming and outgoing calls, whenever you wish. Staff handling phone calls poorly can have a significantly negative effect of customer’s perception of your business – keeping on top of this now and then can ensure this doesn’t happen, and no opportunities威而鋼 are missed.

Call Waiting

How frustrating is it when you call somewhere, and are met with an engaged tone? This is now a thing of the past, when parents call your nursery, prospective parents or others, they are automatically greeted with a pre-recorded message, and informed you’ll be with them soon. Much better than being met with a tone, and cut-off, right?

Caller Notify

Know who’s calling, before you even pick up! Our systems fully integrate with most CRM/Database management systems, so when a known caller calls in, their record on your system pops-up on-screen too! Not only is this helpful from an efficiency & productivity point of view, but small elements such as greeting the caller by name can make all the difference.

WiFi for Nurseries

We deal with nurseries on a regular basis, both for Telecoms, Internet and WiFi. Some of the more prominent problems we see nurseries experiencing on a regular basis, include:

-Slow internet connection

-Slow WiFi Connection

-WiFi coverage is poor, thus doesn’t work in some areas of the nursery.

How can a reliable WiFi connection help in your nursery?

-Increase productivity of Staff

-Boost efficiency and save Staff time

-Tablets/iPads can be used throughout your nursery (with Care Management Software)

As you can see above, this example shows a nursery with one of our Access points installed (top right). There are multiple other hubs throughout the nursery building, ensuring that there is 24/7, end-to-end coverage of WiFi throughout the nursery.

Furthermore, you may notice the Tablets & Phones being used, all equipped with Care Management software for Childcare. Beforehand, the nursery only had one router at the front door, which only served a reliable connection to the rooms in very close proximity. Having end-to-end WiFi coverage throughout your nursery, allows for easy implementation of such infrastructure.

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